If I have a question, where do I ask it?
You have a few options! You can either start a discussion in the community tab of this project, or you can send us an email over at [email protected].
Last updated: April 25, 2025 17:27
How will tariffs impact this project?
Great question. As I’m sure you may have heard, this is a tumultuous time in the US when it comes to any business that sources their components from China, which is especially true for an overwhelming majority of board game publishers. We are hoping that the current situation will resolve before the game is manufactured and ready to be imported, but if it is not we will still do our best to take on the additional associated costs instead of passing them on to you as the consumer. It is our priority to enable the everyday person to continue to support independent projects like ours.
Last updated: April 25, 2025 17:24
When can I expect to receive the pledge I backed?
We are aiming for early 2026, ideally sooner.
Last updated: April 25, 2025 17:28
What happens if my package gets lost/stolen or arrives damaged?
If the unthinkable befalls your package, send us an email at [email protected] with whatever information you have regarding your package’s status and we’ll do our best to make everything work out in your favor.
Last updated: April 25, 2025 17:25
What is your refund policy?
Your pledge can be refunded at anytime, no questions asked, as long as it happens before the project has been shipped out.
Last updated: April 25, 2025 17:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.